Orders

• Glass Skin Guarantee Policy

  We have complete confidence in our CocoBeauty products and know you’ll absolutely love your results. However, if for any reason you are not satisfied, simply follow the steps below for a full, hassle-free refund. Bio-Collagen Masks: 1.) Take a photo of your face before the application of the ma...

• I didn't receive the order confirmation email. What should I do?

  We understand how important it is to receive your order confirmation email. If you didn't receive it, it could be due to one of the following reasons: You entered your phone number instead of your email address: Please check if you might have opted for SMS notifications instead. There was a typo...

• When I search for my order it says Order not found.

  If you search on Track your order using your Email/phone number AND order number and it shows ORDER NOT FOUND, there could be several issues causing this You entered your phone number instead of your email address: You need to use the exact email OR phone number where you received the confirmati...

• Why is the Glass Skin Guarantee Policy so strict?

  CocoBeauty's Glass Skin Guarantee Policy Welcome to CocoBeauty! We're thrilled that you're interested in our products and policies. At CocoBeauty, we pride ourselves on the effectiveness of our collagen masks, and we stand by their results. However, to ensure you get the best possible outcome, i...